FAQ’s

faqs


Q: Are you licensed and insured?

Yes. Student Maid™ is licensed, insured, bonded, and can provide proof of worker’s compensation and insurance if necessary.


Q: Are your employees background checked?

Yes. Student Maid™ uses a company to background check each employee.


Q: Do you bring all the necessary supplies?

Yes. When it comes to cleaning, we bring everything needed to do the job. However, we can use your products and vacuum if you prefer.


Q: Do you send the same students every time?

We always try to send the same students each and every time. However, in the event of a scheduling conflict we will make sure that at least one of the students is familiar with your home. You can always request a certain crew as well.


Q: Is it customary to tip?

Some of our clients tip, and some do not. That is a personal choice and we leave that up to you!


Q: What areas do you service?

We currently service the greater Gainesville area. We can also service Alachua, Newberry, High Springs, Micanopy, Archer, and Fort White. We have a trip fee associated with each service. Please contact us for more information.


Q: Do you offer green cleaning?

If you prefer green products, we ask that you provide them. Our bathroom cleaner does have bleach, but the other products we typically use do not have strong odors.


Q: How do I pay?

You can leave a check made out to Student Maid™. If you are not home at the time of payment, we can invoice you. We also accept debit and credit cards!  We require a debit or credit card to hold an appointment.


Q: What happens if I am not happy with the cleaning job?

If something was not done on the checklist, or if it was done poorly, we are more than happy to send the crew back to fix their mistakes free of charge. We aim for 100% customer satisfaction– all day, every day.


Q: How do I get started?

Visit the Contact page on our site or email us at contact@studentmaid.com. Someone from Student Maid™ will get in touch with you as soon as possible! For urgent requests, call 352-672-0038. If it is for cleaning, we will provide you with a copy of the checklist and you are free to customize it for your home. We are available to meet you beforehand or immediately schedule a cleaning. As far as the other services, we are more than happy to come to your home and meet you first.


Q: What should I do before the cleaning team arrives?

Before the crew arrives, we ask that you pick up any personal items so that more energy can be spent cleaning.


Q: Do I have to be home during my cleaning?

You can choose to be home to let them in and then come back towards the end, stay during the entire cleaning, or leave a key and not come home at all. It’s totally up to you and what you are comfortable with!


Q: Since you are students, are you still here for holidays and summer?

Yes. We work year round and are open on most holidays. We do not close for UF holidays, summer break, winter break, or spring break.


Q: Do you clean desk and computers or straighten papers?

That is up to you. We understand that your work may be sensitive, so we do not touch desks or papers unless asked, but we do lightly dust computer screens.


Need something not listed?

Contact us! Chances are we can do it! Email contact@studentmaid.com for more info.



Approved!

We were voted Leading Women’s Enterprise in both 2010 and 2011 by the Gainesville Area Chamber of Commerce. You're in good hands with Gainesville’s favorite cleaning service!

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Think you have what it takes to be a part of the Student Maid™ team? We are always seeing talented, passionate individuals to join our growing team of cleaning superstars. If you enjoy a work atmosphere that's open and collaborative, while also a bit quirky at times, you're a great fit for Student Maid™! Our gorgeous office located in the heart of Gainesville was named one of the coolest office spaces by the North Central Florida Business Report. Click here to apply for a position. Neat freaks wanted!

Contact Us

By appointment only:
3615 SW 13th Street, Suite 7
Gainesville FL 32608

Phone: (352) 672-0038
Website: http://studentmaid.com
Email: contact@studentmaid.com
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